Refund Policy

Effective Date: August 15, 2025

At IndusVally, we stand behind the quality of our products and want our customers to be satisfied with their purchases. We are proud to offer a straightforward 14-day money-back guarantee for all of our WordPress plugins.

Our 14-Day Money-Back Guarantee

If you are not completely satisfied with your purchase for any reason, you are welcome to request a full refund within **14 days** of your original purchase date. We believe this provides ample time to install our plugins and evaluate them on your website.

We are happy to process a full refund, no questions asked. However, we would appreciate it if you could share your reason for the request, as your feedback is invaluable in helping us improve our products and services.

How to Request a Refund

To request a refund, please follow these simple steps:

Navigate to our Contact Us page.
Select the “Sales & Billing” department.
In your message, please include your **Order Number** (which you can find in your purchase receipt email) and the email address you used to make the purchase.
Submit the form, and a member of our team will get back to you shortly.

Conditions & Exceptions

While we aim to be as fair as possible, there are a few conditions for our refund policy:

Refunds are only available within the **14-day period** following the original purchase date. No refunds will be granted after this period has passed.
This policy is for **new purchases only**. We do not offer refunds on license renewals. You can easily cancel your subscription at any time from your account dashboard before the renewal date.
Refunds will not be granted for “change of mind” if the plugin has already been downloaded and used extensively. We offer this guarantee for technical issues, incompatibilities, or if the product does not perform as described.
Refunds may be refused if we detect abuse of this policy (e.g., repeated purchases and refunds of the same product).

What Happens After a Refund?

Once your refund is processed:

Your license key for the plugin will be **deactivated immediately**.
You will no longer receive automatic updates, which include new features, bug fixes, and security patches.
You will lose access to our dedicated customer support for the refunded product.
The refund will be credited back to your original payment method within **5-10 business days**, depending on your bank or payment provider.

Questions?

If you have any questions about our refund policy that are not addressed here, please do not hesitate to contact us. We are here to help!